Terms and Conditions

Terms and Conditions
KAREN - Katarzyna Sokolowska


§1 General 


Karen - Katarzyna Sokolowska located in Koszalin, Zwyciestwa 20-24, Poland registered in the business register under number (REGON) 330061636, NIP 669-030-34-24, referred to as the seller in the following part of this script, allows you to purchase goods with the help of an electronic network (Internet) - at https://karen-club.com, through its online retail point further referred to as the shop.

The administrator of personal data within the meaning of the Act of 29 August 1997 on the protection of personal data / text Dz. Laws of 2002 , No. 101, item . 926, as amended / is Katarzyna Sokołowska, who operates the business under the name of " KAREN " in Koszalin, Zwyciestwa 20-24.

These Regulations are aimed at all customers of the shop karen-club.com and define the principles of the registration and use of accounts created using the shop. This text governs the rules for electronic products booking which are available in as part of our online offer, placing orders in the shop and the rules of contract of sale. 

Access to the Terms and Condition is available to every customer or user of the portal karen-club.com and may be obtained at any time by a clicking on the link "Terms and Conditions" located at the bottom of store.

The goods available in the store are specifically marked. The website provides information about the properties of the product, its price, the material of which it is made, available sizes, along with the brand of the manufacturer. Product information does not constitute an offer for sale within the meaning of Art. 66 of the Civil Code, does not bind the Seller, and should be treated as an invitation Customer sales agreement within the meaning of Art. 71 of the Civil Code , in accordance with the terms hereof.



  1. The administrator of personal data - the person who is responsible for data processing made in the process of registration, or during an order to carry out activities related to the business activity
  2. Form - the order form located on the Store tab www.karen-club.com/basket/index
  3. Client - a person or legal entity making purchases in the store without or without logging in or a login.
  4. Account - a virtual collection of resources and permissions that are assigned to a specific Client who has full registration, is used to place orders / offers to purchase the Goods / logging in to the account, having assigned a unique, individual to each customer login and password
  5. Consumer - a person entering the Agreement which is not directly related to his trade or profession
  6. Newsletter - An information pack sent to the users on a timely basis including information regarding products and services offered online by the portal karen-club.com
  7. Seller - subject acceding to the contract of sale of goods in it’s ordinary course of business
  8. Registration - activities associated with setting up an account, and in particular to provide personal information , to establish an individual account names, consent to the processing of personal data in order to send the ordered Product, depending on the individual decision client consent to the processing of data for marketing purposes, refer to the these Regulations
  9. Goods - range items available to purchase online at www.karen-club.com
  10. Agreement - an agreement of sale concluded between the seller and the customer
  11. User - any person who in any way uses the portal www.karen-club.com


  1. Registration and setting up accounts on the portal http://karen-club.com is free.
  2. Registration takes place through the registration form, by entering the correct data and submitting to the Seller through http://karen-club.com/user/loginUser . Seller confirms your registration through an email requiring you to validate your personal account.
  3. Any customer may only have one account.
  4. It is forbidden to use accounts of other customers and share the benefit of the account by a third party.
  5. If it is determined that, any of the given data provided during the registration process is not true or infringe the rights of third parties, the account will be deleted and seller will notify the Customer via e-mail address provided during registration.
  6. Clients' personal data provided during registration is processed by the Seller solely for the purpose of orders, but may also be processed for marketing purposes, by which is meant the transfer of messages about new offers and promotions available through the Store in the form of a newsletter or other electronic for, provided that the Customer agrees in a separate statement in the course of setting up the account in the store or ordering in the offer to purchase. Customer has the right to amend, update, correct personal data, temporary or permanent suspension of authorisation to the processing or demand their removal if they are incomplete, outdated , untrue or collected in violation of the law or are no longer required for the purpose for which they were collected , and the right to lodge objections to the processing of personal data for marketing purposes.
  7. Lack of acceptance of the provisions of these Regulations prevents the purchase of goods offered by the store. The store will allow the customer familiarise himself with the Terms and Condition during registration or submission of an order. Seller reserves the right to change the Rules at any time, any customers with an account in the store will be informed via e-mail correspondence. Customer who does not accept the changes introduced in the Regulations shall have the right to delete accounts at any time.



  1. Store allows you to draw up a contract of sale via an electronic network and the purchase by the Customer of the Goods available in the store at the http://karen-club.com
  2. The sales agreement is between you and the Seller.
  3. To use the Store you have to familiarize yourself and accept the Terms and Conditions.
  4. The customer can place an order on-line form though his pre-registered account or without having permanent record of your personal information in the stores database through the "express checkout” option
  5. The condition of processing and dispatching the order is for the customer to fill out the form with all of the required information necessary for shipment and for the system to generate an invoice or a receipt and proper delivery of the shipment. If the infuriation provided is not sufficient to process the order, in particular, the correct shipment details. Before refusing order execution the Seller will attempt to contact the customer, using the email address provided by the Customer in order to determine the correct details.
  6. Fixation, protection and disclosure of relevant provisions of the contracts concluded by means of distance communication takes place through the preservation of content submitted by the Customer / offer to purchase and / Provide the customer with proof of purchase (receipt or invoice VAT ) or specifications of purchased goods and their delivery.
  7. To place an order customer is required to make a selection out of the the available products from the shops inventory, in the desired colour, size and quantity and subsequently adding them to the ‘shopping cart’.
  8. Up until the ‘Proceed with conformation’ button is pressed, the Customer has the ability to change or modify products in the order, as well as billing and shipping details, as indicated in the appropriate place on the order form.
  9. Sending the order by the Customer / by clicking the ‘Proceed with conformation’ button is perceived as an offer from the customer a to the Seller, and treated as the conclusion of the sale, in accordance with the Terms and Conditions.
  10. To proceed with the contract, the Client shall make payments by clicking the ‘Pay’ button and entering payment details through ‘Paypal’ or electronic payment card such as: Visa, MasterCard, Maestro, Discover or American Express .
  11. After placing an order by the Customer will receive information from the store regarding order status, once the order is checked and all the goods are available the stays of the order will change to confirmed and an email will be sent, containing information about the order number, quantity of items in the order, the quantity of products, orders, selected type of delivery and payment, term of the contract, including details of the customer. This will be the confirmation of the order, which is a defined as confirmation of the sale agreement between the Client by the Store.
  12. At the time of confirmation by the shop of the order, sent in the form of a return message referred to in paragraph 11 of this section, to the indicated address e-mail is concluded between the parties, the contract of sale of the Goods ordered by the Client , ie when the status of your order will change from ‘Pending' to the ‘Dispatched’.
  13. Without prejudice to the right of the Customer to withdraw from the contract in accordance with applicable law, the Customer may cancel the order before receiving confirmation from the Store accession to the contract , ie before you receive an email confirming acceptance of the order for execution, as referred to in paragraph 11 and 12 of this section. Notice of cancelation shall be sent by the Client through electronic means (email) to the shop, the shop is obliged to return the advance payment made by the Customer within 24 hours from the time the shops bank account is credited with Customers payment i.e. the payment has been cleared and deposited in the Shops bank account.
  14. The sales agreement is in Polish, of the content in accordance with these Terms and Conditions and Polish Regulations.
  15. Shop accepts orders placed on-line around the clock , every day of the week. Shop makes a merchandise reservation for 24h after filing in an order, and the time the reservation is counted from the time of confirmation by Store accession to the contract, that is, the emergence of the order status "pending" . In the case of expiry of the period of time / ie lack of payment by the Client / reservation is canceled and the product is again available in the shop , which customer will be informed by e -mail address provided at registration the Account.
  16. Execution of the order paid by bank transfer within the web prepayment or credit cad starts after the payment for the goods has been received and deposited in the shops bank account / lament has been cleared.


  1. Commodity prices in the store are given in Polish zloty and include all of its components , including VAT , customs duties and taxes .
  2. Commodity prices to not include the cost of shipping and handling , as Referred this in § 6 . 2 of these Regulations .
  3. When placing an order , customer can make payment through online payment service using only the following cardsa Visa , MasterCard , Maestro , Discover, American Express or via the service PayPal.
  4. Information on the purchase price of the goods in the store is given during checkout and is the binding price - the meaning of the Act of 2 March 2000 on the protection of consumer rights and liability for damage Caused by dangerous products / Acts . Laws No . 22 , item . With Amendments 271 / - from the date of an order, confirmed by the Seller to the side until the end of its execution or until cancellation of the order Referred this in § 4 . 13 of these Regulations . Price does not change Regardless of changes in the prices in the store, Which can be made after confirmation of the order by the store .
    1. The customer pays the price for the ordered goods by bank transfer via electronic payment system in an online Implemented The prepayment Referred in this paragraph . 3 of this terms and conditions doucment.
  5. Seller reserves the right to change prices of goods in shops, introducing new products to sell , and cancel promotions on our website , or make changes in Accordance with the Provisions of the Civil Code and other laws , however, dry Amendments to not infringe the rights of , Which have entered into an agreement to sell the Goods offered by the store or orders placed , before the changes Referred it in this paragraph or the rights of persons Entitled is a benefit from the promotion, in Accordance with its rules and its duration.


  1. The time of delivery and order dispatch, located on the order summary is the approximate time that the Client can expect to receive the shipment. In exceptional circumstances, delivery time will be confirmed by the employee through contacting with the customer directly, subject to paragraph 2 below.
  2. Goods are delivered to the address indicated in the order through an external shipping company. Charges for delivery are given in the process of ordering and the client is informed of those prior to final acceptance of the order and proceeding to payment page. Estimated delivery time is 5 working days from the day following the dispatch of the goods by the store . The total and the maximum term of the delivery should not exceed 7 working days , and in any case shall not exceed 20 days from the date of conclusion of the contract of sale. Dispatch time of the order prior to shipment may be delayed until they are funds are credited to the bank account of the Store including the price of the shipping costs ( taking into account any exemptions from the costs which the client will be notified of the confirmation of acceptance of the order ), if you choose a method of payment by the Client as a prepayment website or credit card payments.
  3. All shipments are insured economical(domestic), express(domestic) or international (outside Poland) shipments.
  4. Goods sent to with a proof of purchase (receipt or invoice VAT, if the customer has reserved the option when ordering ) , a document with the specifications of the order .
  5. When you receive the goods delivered by courier, customer should check in presence of the delivery courier the condition of the outer packaging. In the event of damage to the packaging of the customer should draw up a damage report with the courier, in duplicate signed by the Customer and the Courier.


  1. The products offered in the store are brand new and original.
  2. The Seller shall be liable to the non-compliance with the contract of sale established with the Customer.
  3. Goods purchased in the store can be returned under warranty with the time limits and conditions of the complaint referred to the relevant provisions of the law, if the product has defects, providing for its non-compliance with the agreement of sale. Warranty returns may be submitted by mail or through freely chosen shipping company by returning the Goods together with a written description of the defect, returns form downloaded from the Store and proof of purchase, by tracked mail or any other form of shipment, at Customer's expense, to the following address: KAREN - Katarzyna Sokolowska, Zwyciestwa 20-24, 75-024 Koszalin, Poland with a note :  ‘Retruns  karen-club.com’. Customer will receive information about the outcome of the claim within 14 days , counting from the date of receipt by the store parcel containing the defective goods . In case of positive response to the complaint Seller will send to the Customer a full-fledged product ( repaired or new ) immediately, and when this is not possible ( for example, due to exhaustion of stocks ) , it will return the full amount of the paid price of the Goods , together with the costs of shipment, in a manner specified by the Client on the return form.
  4. If the claim is not considered, the Goods will be sent together with an opinion as to the absence of grounds for considering the warranty return.
  5. In case of damage to the Goods caused during transport, we recommend that the customer should draw up a damaged protocol with in the presence of the courier and refuse to accept the shipment, advising the shipping company to return it to the Seller.
  6. The client, who is a consumer within the meaning of art. 221 of the Civil Code, has the right to withdraw from the contract without giving any reason within 10 days of receipt of the Goods and return it to the Seller as soon as possible to the store. The client is liable for the cost of the shipping.
  7. In order to withdraw from the contract of sale of the goods , the Customer is obliged to submit a declaration of withdrawal from the agreement by e - mail to: returns@karen-club.com , indicating the order number and then return the completed returns form, which Customer receives from Seller after making initial email contact. Then the customer is obliged to send the goods to the address of the store at the expense and risk of the customer in the same state as received from the seller, by which is meant, in particular:
    1.  The item must be unused and in its original condition
    2. Original tags must remain attached
    3. This tag and the yellow cord must be intact
    4. Shoes and Accessories need to be returned with all original  boxes and packaging 
  1. The shipment must be accompanied by a document certifying the compliance within the 10 day time limit for filing a statement of return , by which is meant a photocopy of proof of delivery and proof of purchase receipt or an invoice. The payment for the goods , shall be paid up within 14 days from the date of service of the customer return shipment to the store , as part of the sale agreement at a distance, from which the customer later this within 10 days, departed .
  2. Returned Goods, purchased under a contract made over distance (parties not present), must be resurgent in the same manor as it was delivered, i.e. by courier or other delivery form.
  3. Refund of the price paid or the amount of the prepayment for the goods, will be returned as instructed on the reruns form as specified by the customer, and will be handled by the Payment service provider.


  1. Users' personal data are processed in accordance with the provisions of the Act of 29 August 1997 on the protection of personal data and the Act of 18 July 2002 on the provision of electronic services , including marketing purposes, subject to the prior consent of the Client.
  2. Users' personal data are processed on the basis of their consent and statutory authorization to process the data necessary to perform accounting services and activities carried out by the Seller.
  3. Users can browse the Store without disclosing your personal data , provided that at the time of their persona data transfer to karen-club.com they cease to be anonymous Users.
  4. Seller shall take all possible and relevant precautions mandated by law to protect your personal information, in particular to prevent acquisition and modification by unauthorized data provided during registration.
  5. When you log in to the site you may be requested to enter personal data , in particular when registering accounts such as your name , address or shipment delivery address, e- mail etc. .
  6. Users data may be made available to those entitled to receive it, in accordance with the applicable provisions of law.
  7. The seller shall take measures to ensure the proper functioning of the Store, to the extent it results from the current technical knowledge and is committed to remove within a reasonable time any irregularities reported by customers.
  8. The customer or the user can report by email, phone or using the other social means of contact  any inconveniences or interruptions in the functioning of the Shop , or other service disturbances.
  9. Seller uses IP addresses collected during internet connections for technical purposes related to server administration, moreover this data is used to collect general statistical and demographic information / example the region from which the connection.
  10. Seller informs that while browsing the shop karen-club.com uses “Cookies”, that is small pieces of information that are stored in the users computer that allow the seller to customize services and content to the individual needs and preferences of users. The information obtained "cookies" are completely anonymous and in no way are associated with specific and identified the User. User at any time has the ability to block the generation of "cookies " by selecting the appropriate option in your web browser , but in this case the use of the site's pages may be offer a limited service and/or operate slower than usual.
  11. Any User of the service is obliged to:
    1.  Produce, implement or deliver content and may be prohibited by law
    2. Use the store without disrupting its operation
    3. Sending or Transmitting unsolicited commercial information
    4. Use the store without causing inconvenience to other customers and the Seller
    5. Use of the service and its contents of this website Store exclusively for personal use
    6. Use the store in a manner which complies with the law in the territory of the Polish Republic.
    7. Refrain from processing images and other material contained on the website Store http://karen-club.com for purposes other than strictly related to reading and understanding the range and products offered by the Store, registering its the service and/or placing an order. The term processing is understood as; all that actions which may lead to obtaining the Shops’ materials, such as copying, modification or other use. Violation of this provisions shall be treated as a violation of personal rights Shop, and may bare consequences resulting in legal action as stated by applicable law. 


  1. In matters not regulated herein, the provisions of the Civil Code or other laws applicable to the business and operation of the Store apply.
  2. The competent court for the settlement of disputes is the court competent according to existing regulations.
  3. Seller reserves the right to change the Rules at any time. Amendments to the Regulations in force within two days , counted from the date of publication on the website store at http://karen-club.com . Amendments to the Regulations apply to orders placed after the change of these Rules , the amendments do not include customer orders placed before their entry into force , which are in progress.
  4. All presented in store trademarks and brand names belong to their respective owners and are included for information purposes.


These Regulations shall enter into force on 10.02.2014